Frequent Asked Questions

Here we answer all the questions, which we got very frequently. This is to decrease your waiting time on our answers.

Should your question not been answered here, please send an e-amil to our customer service. Thank you in advance.

If you need to know where to buy product series no longer available or where to restore your valuable porcelain items please refer to our interesting adresses on the right side.

What is the value / collector's price of my christmas plate, bells, balls etc. ?
Rosenthal is not allowed to quote values for own products as a manufacturer.
Please refer to:

Appraisers Association of America (AAA)
386 Park Avenue South, between 27th and 28th Streets, Suite 2000, 
on the 20th floor, New York, NY 10016
Phone number: 212-889-5404
E-mail: aaa@appraisersassoc.org  
Website: www.appraisersassoc.org 
 
American Society of Appraisers (ASA)
Herndon, VA 
Phone: 703-478-2228
E-mail: asainfo@appraisers.org 
Website: www.appraisers.org

both association are able to locate an appraiser by state.

I have inherited dinnerware. Where can I sell / complete this ?
Current series can be bought at an authorized dealer close to you. If the series is out of collection you might try to get supplements or sell the dinnerware through specialised dealers such as Replacements ltd. (call 1-800-replace).

My "antique" dinnerware / figure / wall plate / object has been destroyed / stolen. Where can I get a declaration of value for the insurance company ?
Rosenthal is not allowed to quote values for own products as a manufacturer. Please contact the American Society of Appraisers (see address above) or find an expert through the internet / classified national directory.

Is my dinnerware dishwasher safe/ microwave safe?
Most Rosenthal dinnerware is dishwasher safe and microwave safe. For dinnerware with gold trim (or any precious metal) or high-quality colors we recommend hand care. For detailed information about your dinnerware, please send an e-mail to info@rosenthalchina.com, REFERING THE PATTERN NAME OR SENDING A PICTURE OF YOUR DINNERWARE.

Is Hutschenreuther associated with Rosenthal China??
Hutschenreuther is a brand of Rosenthal since 2000.

I would like to have some information about / to purchase replacements for the dinnerware that my grandfather brought from Germany during the war. It has purple flowers and a gold trim and in the bottom there is the following number:
Since we do not have archives in the United States, it is very hard for us to identify old patterns. In order to try to identify a pattern, we need pictures of the dinnerware or a name (which is sometimes in the bottom of the dinnerware). We do not have any reference for numbers.

Interesting adresses